Satisfaction guarantee

Our satisfaction guarantee is an additional service. Submitting a request does not automatically entitle you to a credit refund. The site administrator reviews each reading individually.

Submit your request within 24 hours of the reading. Compensation is limited to 30 credits and cannot exceed the credits you used during that reading. You can receive one approved credit refund every 30 days. That period starts when the request is approved and the credits are added to your account. A declined request does not count.

A request may be declined if the reading went as expected, your questions received substantive answers, there were no unnecessary delays or technical issues, and you received the type of reading you selected. An unwelcome answer, a different outcome than you hoped for, a prediction that turns out differently, or regretting the conversation does not on its own qualify for compensation.

The site administrator may offer full or partial compensation for demonstrably poor quality, little or no response, unnecessary delays, ignored questions, the wrong type of reading, excessive repetition without substance, an outage on our side, or another demonstrable issue.

Approved compensation is added to your balance in Mediumconnect credits only. This additional guarantee does not provide a monetary refund through Stripe. The credits are for your account only and do not expire.

Duplicate payments, incorrect charges, credits missing after a successful payment, and statutory consumer rights are handled separately. The 24-hour deadline, 30-credit cap, and limit of one approved refund every 30 days do not apply to those cases. This additional guarantee does not limit your legal rights.

When you make a guarantee request, we keep a separate copy of the reading for the site administrator to review. The internal reasons for the decision are not visible to customers. The copy is deleted during periodic cleanup starting 90 days after resolution. We retain your request and the financial record.